By purchasing a ticket from Southern Shuttle, you hereby acknowledge to having read, understood and accepted the below terms and conditions:


Passengers are to be at their designated collection point, standing outside their vehicles, Hotels, etc at least 15 minutes prior to the stipulated departure time,to ensure that they are ready to board once the shuttle arrives and to give us time to board luggage and passengers alike. Given that we need to keep to our timetable, the shuttle will depart at the set departure time and no calls will be made to missing passengers. Should passengers miss the shuttle, the onus will fall on the passenger/s to call us on 079 571 9900 / 081 475 7575 to find out the next collection point the shuttle will be stopping at  in order for them to catch up to the shuttle. In the event of the shuttle not being at the stipulated collection point at the indicated time, the onus falls on the passenger to contact us on 079 571 9900 / 081 475 7575 within 10 minutes of the collection/departure time provided that we have not already contacted them with information regarding traffic/time delays, etc.
Passengers are requested to ensure that their given mobile number is switched on and monitored up to 24 hours prior to their transfer. Should the passengers’ mobile number not be provided and/or monitored, we cannot be held responsible for not being able to contact the passenger/s to advise them of any changes on the collection times/routes and hence will not be held liable for any additional costs incurred by the passenger should he/she miss the shuttle or ongoing transfers. International passengers are to contact us 24 hours prior to departure/collection to confirm their times and/or be notified of any variations (if applicable).

Whilst every effort will be made to ensure that passengers arrive at the designated destination on time, due to the very nature of this business, we do not hold ourselves liable for any time delays including and not limited to damages, injury and/or loss, save for what is covered by the mandatory Passenger Liability Insurance. We reserve the right to change our route to serve the best interest of the majority of passengers should the shuttle be delayed for whatever reason on any of our Northbound routes, usually prioritising the Airport then Station. Passengers are to ensure that they have sufficient insurance cover for their personal belongings as well as adequate Travel Insurance in case of missing their flights / ongoing travel arrangements / missing the Shuttle for whatsoever reason. Passengers are requested to ensure that they book on a shuttle arriving comfortably on time to comply with the other ongoing carrier service requirements.
In order to comply to our Passenger Liability Insurance, passengers are to remain seated with their safety belt on at all times.

Printed Tickets

Tickets purchased off our website do not need to be printed however all other tickets purchased from third parties need to be presented on boarding.

Special Needs Passengers

No pets or animals are allowed aboard the Shuttle with the exception of guide dogs that need to be pre-advised when booking your seats. Due to the design of our shuttles, regrettably we are not able to accommodate Disabled Passengers. We are however able to assist passengers that  have booked wheelchair assistance via the airlines/have their own walkers /wheelchairs but are mobile. Wheelchairs/walkers need to be booked in as  extra luggage when placing the booking with us and sufficient insurance cover needs to be taken over these items. Please note that we do not transport electric wheelchairs.


Southern Shuttle will not transport unaccompanied luggage. Each passenger is permitted a single suitcase of standard dimensions not exceeding (H780 x W480 x D330) and not weighing more than 23kg as well as one piece of hand luggage weighing not more than 7kg (H560 x W450 x D25). Prams, portable cots, boogie boards, golf bags, etc. will carry an additional charge. The onus falls on the Passenger/s to notify us in advance via email (with their reference number) should there be any additional luggage and/or variations to the above luggage dimensions and weight as a discretionary surcharge will be levied on boarding. Please note that this is also subject to the availability of space. All luggage must be handed over for carriage in the designated trailer excluding a ladies’ standard size handbag/computer bag/small bag with valuables that can be carried onto the shuttle.The onus falls on the Passengers to ensure that their luggage is clearly identifiable and that the correct luggage is collected/handed over to them on disembarkation. Southern Shuttle will not be held liable for any lost,damaged,left behind luggage, incorrectly identified and collected luggage by other passengers and/or the re-consignment thereof.


All our tickets are budget priced and are non-refundable and non-transferable. Passengers are to ensure that they choose the correct departure and arrival times on our shuttle to their designated points so as to comply with their airline/shipping/Tour Operators’ requirements. Cancellation and refund requests made due to the ill-health of the booked passenger, needs to be made by emailing us at not less than 48 hours prior to date of travel, accompanied by a recent doctors letter confirming the ailment. An administration fee of R150 per passenger, per trip will be levied.
Should a passenger wish to cancel their booking with us, a formal, written request must be received at at least 14 days prior to the date of travel, at which point they are entitled to a 50% refund per ticket if booked directly with us. If bookings were made via an agent and the above conditions are met, passengers will be refunded 50% of their ticket fare minus the full commission paid to the agent of 10% on the full ticket price. Cancellations made later than 14 days in advance are ineligible for refunds.

Ticket Changes

Please note that should passengers request any changes to their date/time of travel, regardless of the circumstances, a fee of the greater value between R100 and 50% of the new ticket price per passenger shall be levied per date/time change to be paid as cash on boarding. In the event that multiple changes are made, we will contact you to discuss alternative arrangements for payment of the fees. Please note that any ticket change request needs to be made via email ( at least 96 hours prior to the departure date. Should we not receive the written request within the above indicated time, no requests will be entertained, requiring an entirely new ticket to be purchased. Note that ticket changes can only be changed to a maximum of 14 days ahead of the original date of travel and are subject to availability.

Missing the Shuttle

Northbound passengers: In the unfortunate event that passengers miss their shuttle due to unforeseen circumstances, they are entitled to a new ticket at a cost of the greater value between R100 and 50% of the new ticket price, on the condition that this new booking is made for the same day. Please note that these discounted new tickets will be offered only at our discretion, with preference given to full fare paying passengers. The dates/times of these new tickets cannot be changed.

Missing your shuttle due to flight/bus/train delays or changes:

We do not accept losses caused to our passengers by third parties. Passengers missing our shuttle due to late arrival of flights/busses/trains/cruise liners will need to claim their losses with the entity that caused their loss of our ticket and repurchase a new ticket on our next available shuttle.


Please note that eating, smoking and the consumption of alcohol are prohibited at all times when aboard our Shuttle. Failure to comply with this will result in the Passenger being warned and subsequently disembarked at the nearest safe area.

Children and Infants (12 and Under)

No unaccompanied children or infants will be allowed on the Shuttle. Parents are ultimately responsible for any mess made by their children and will be required to clean up after them. Out of courtesy to the next passenger, we request that parents ensure the good behaviour of their children and that they remain seated with their seat belts on. Infants aged 0-3yrs will be provided with a baby chair provided the request is made at least 72 hours prior to date of travel. As a safety precaution, we request that parents email us their booking reference number so that we can check the correct allotment of Baby Chairs for infants 0 – 3yrs.

Privacy Policy Statement
By accepting this Privacy Policy, you agree to the usage and treatment of your personal data in the manner stipulated within this Privacy Policy.
The online safety of all customers is of the utmost concern to Southern Shuttle. As a result, all possible safety measures and precautions shall be adhered to in order to ensure the security of customers’ private information in accordance with the Protection of Personal Information Bill 2009

Collection of Private/Personal Information
Use of the Southern Shuttle online booking system or Agents, requires the collection of customers’ personal details including, but not limited to: names, surnames, phone numbers, disabilities, collection/destination points and flight landing/departure times. Additional information such as residential addresses will be asked for specifically should it be required in order for Southern Shuttle to render its service. Southern Shuttle will never divulge, trade and/or sell any personal information collected to secondary parties, unless required to by law. Credit card and SID payments and details are managed through SA bank approved  payment gateways, MyGate and SetCom and not Southern Shuttle Pty Ltd. As such, no credit card information is stored or dealt with by Southern Shuttle Pty Ltd when doing an online booking direct with us but exclusively with  MyGate and/or SetCom. Please refer to MyGate's and/or SetCom’s websites for their Privacy Policy.

Use of Private/Personal Information
Southern Shuttle’s usage of customers’ personal details is limited to the rendering of services and as such, collected private information will only ever be used to arrange collection and dropping off of Southern Shuttle passengers. Southern Shuttle will never use customers’ private information maliciously or with ill intent.
Right of admission is reserved
Our Fares & Routes and these Terms & Conditions are subject to change without notice. E & OE

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials
    (information or software) on Southern Shuttle's web site for personal,
    non-commercial transitory viewing only. This is the grant of a license,
    not a transfer of title, and under this license you may not:

    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Southern Shuttle's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Southern Shuttle at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Southern Shuttle's web site are provided "as is". Southern Shuttle makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Southern Shuttle does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Southern Shuttle or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Southern Shuttle's Internet site, even if Southern Shuttle or a Southern Shuttle authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Southern Shuttle's web site could include technical, typographical, or photographic errors. Southern Shuttle does not warrant that any of the materials on its web site are accurate, complete, or current. Southern Shuttle may make changes to the materials contained on its web site at any time without notice. Southern Shuttle does not, however, make any commitment to update the materials.

6. Links

Southern Shuttle has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Southern Shuttle of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Southern Shuttle may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Southern Shuttle's web site shall be governed by the laws of South Africa.

General Terms and Conditions applicable to Use of a Web Site.